Meet TOBi – our Vodacom chatbot A smart addition to our Customer Care team, TOBi is a digital assistant created using the latest AI (Artificial Intelligence) technology. TOBi is helping Prepaid customers to # StayConnected by checking balances, getting an airtime advance, buying data and so much more. Ready? To find out more information about self-RICA through TOBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. only pay when you send sms & email campaigns. Postal address. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. TOBi is dedicated and is available to help 24/7, no matter where you are! Find out more about chatbots with our article 'Chatbots 101: Everything you need to know'. Private Bag X9904, Sandton 2146, South Africa. To access TOBi on the My Vodacom App, select the “Chat to TOBi” option in the app. Traditionally, customers looking for help and advice are restricted to either connecting with an agent or using a self-service option to resolve a query, giving them little choice in the way they interact with a company. A chatbot is a conversational computer programme that automates certain tasks through text or voice commands, typically by chatting with a user through a conversational interface. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. TOBi is delivering: 1. conversion rate +100% compared to website 2. transaction time -50% compared to website (with abandonment rates markedly lower) 3. usability score >90/100 (highest of anything we’ve got) 4. touchpoint NPS >65 (getting close to contact centre levels). To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. “We have simplified the process and further digitised the journey for our customers. Media relations. Save my name, email, and website in this browser for the next time I comment. The most innovative and convenient way to Self-RICA, especially with social distancing as the new norm, is through Tobi, Vodacom’s chatbot and trusted self-service team member.Offering immediate, relevant support to resolve a variety of customer queries, TOBi can be accessed via the MyVodacom App and allows existing Vodacom customers to Self-RICA prepaid SIMs from the comfort of their own homes. Jeho prvním úkolem bylo vám pomoci s obnovou hesla v samoobsluze a v aplikaci Můj Vodafone. To get started, please enter your Vodacom cellphone number. TOBi is built on the latest, leading AI technology, giving customers a conversational experience that can directly solve problems but also seamlessly hand over to a real person when appropriate. TOBi’s great at assisting with basic customer enquiries; he can show you your account balances, help you do a SIM swop, get your PUK and even send you your invoices and statements. Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. Instead of browsing through all the options and completing multiple steps when you already know which phone or tablet you’re after, you’ll simply tell TOBi exactly what you want to buy, ask any questions as necessary and complete your purchase online just as you might in-store. All good and well but the stupid app never works, Your email address will not be published. To Curb Ghost Workers and Coffee Corruption, Africa Turns to Blockchain, Nigerian publisher, Ringier Africa Digital Among Winners of GNI Innovation Challenge. Vodacom Corporate Park. Aktuálně vám pomůže také s dohledáním PIN a PUK kódů.A nově pro vás zjistí i informace k vašemu poslednímu Vyúčtování. While the use of traditional voice channels requires customers to give up a large portion of their time in one go and often during working hours, messaging apps like TOBi give customers the opportunity to send off a series of messages between doing other activities. Tobibots.com Go URL . Tobi Chat - Vodacom (3 days ago) … Already, Vodacom is delivering almost 800 000 TOBi chats per month, with around 70% of them being automatically resolved (not needing to be offloaded to a service agent). product. Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience … June 30, 2020 by myles 1 With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Interact with TOBi, our Vodacom virtual assistant. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. TOBI's ultimate goal is to make customer interaction simpler and hassle-free. Byron Kennedy. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. From this lockdown period onwards, customers are able to RICA their SIMs from the comfort of their homes,” says Jorge Mendes, Vodacom Chief Officer Consumer Business Unit. With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Hi! Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. I'm TOBi Vodacom's virtual assistant. Chatbot TOBi je novým členem naší Vodafone rodiny. The future is exciting. For more information, visit the COVID-19 Corona Virus South African Resource Portal. Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. Tobi.com Go URL . Chatz Connect cares about the health of all South Africans, our staff and our customers. Queries via Vodacom’s website are currently routed to TOBi (the chatbot is not in the current version of the app, although it had previously been available). Need help managing your Vodacom account? Talk to TOBi your smart assistant from Vodacom. All you have to do is log in to the app, tap ‘More’ and then tap ‘Chat to Vodacom’ under Help and Support in the menu. Powered by AI, a chatbot is able to understand complex requests, personalise responses and improve interactions over time. 082 Vodacom Boulevard Midrand 1685, South Africa. Enter TOBi the chatbot, Vodacom’s newest self-service team member. blog support . TOBi is dedicated and is available to help 24/7, no matter where you are. TOBi is a chatbot and Vodacom’s newest self-service team member. Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. All these identities are compared using AI and biometrics and then verified with the Department of Home Affairs. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Need help? DA: 12 PA: 8 MOZ Rank: 20. With the nationwide Covid-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. Bude vám pomáhat najít odpověď na to, co vás zrovna pálí. The more he interacts with customers, the more he learns and grows. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. R50-million savings Vodafone Live Chat has one of the best customer services departments around for its valuable customers. TOBi has been developed to allow customers quick and easy access to information and advice and is available 24/7 through the My Vodacom App. The 'Click to chat' service is currently unavailable. Above all, Extensia makes connections and after 11 years supporting the African Telecoms and ICT ecosystem, we are seen as a trusted advisor to clients and partners alike. Corporate office. Log in - Tobi (8 days ago) Get full access to tobi’s facebook messenger bot for free when you sign up. Since Vodacom stopped human interaction and introduced this Tobi chat , the service is useless, when your airtime vanish through thin air , there is no one to talk to , this is one of the reasons I’m not upgrading my contracts with them , Enter TOBi the chatbot, Vodacom’s newest self-service team member. As the Coronavirus continues to spread across South Africa, we have put together the best sites where you can get the correct information: Your next pageturner is just a click away. Required fields are marked *. sms marketing facebook messenger resources. They can then rejoin the chat at a more appropriate time. I tried to use TOBI (Vodacom ) chat bot of which no credit card required.myshopify.com. Connecting with TOBi is simple, and can be done using the My Vodacom App. With all the latest news, corporate blogs, visual resources, links to our main digital channels and more, it’s never been easier to discover stories about Vodafone UK. Satellite Internet will take on Fibre and LTE in South Africa. These are impressive numbers that show how easy people find it talking to TOBi. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. RICA’s status in South Africa. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Extensia Ltd. provides essential support services, to Policy Makers, Regulators, Service Providers, Major End Users , and Solution Providers across the African Telecom and ICT Ecosystem. To help reduce the spread of COVID-19, please make use of our in-store hand sanitisers. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Tobi.vodafone.com IP Server: 62.182.240.166, HostName: vodafone-amelia-prod-v3.ipsoft.com, DNS Server: Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience through the use of cutting-edge Artificial Intelligence (AI). Africa Telecom and ICT News 21st December 2020, Africa Telecom and ICT News 18th December 2020, Africa Telecom and ICT News 17th December 2020, How to RICA a Sim Card Using Vodacom’s ChatBot TOBi, Anie Akpe: Breaking Barriers for African Women in Technology and Business. Once verified, the customer can insert the SIM in any cellphone where they will receive a welcome message from Vodacom with their new cellphone number. Introducing Self-RICA on our self-service platforms is our way of encouraging customers to perform certain functions from home in support of governments’ call to stay safe and stay at home. Customer transcripts are maintained for quality, security and audit purposes for a period of 180 days.p> Customer transactions via TOBi are recorded as per Vodacom accounting and audit purposes and maintained for periods defined by those practices. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. We provide support in the areas of Industry development, Business development , Leadership development, Trade facilitation, News and Information Services , Consultancy Services and Bespoke Event Services. As he learns through interaction, you can expect to see him appearing in more places, being even more helpful. start now. This will help to increase the functionality of TOBi over time to the point where he’ll be able to help customers purchase devices and work seamlessly alongside a human advisor within the messaging platform. The latest Smarter Everything for Africa! These include measures that has seen frontline agents now working from home and practicing social distancing as well as stepping up its reliance on TOBi – Vodacom’s chatbot – which has quickly become an essential self-service agent in Vodacom’s team. The team of agents will help with any offers, discuss special calling plans, SMS or Internet Data information, or if you need help joining Vodafone or you’re planning to buy Vodafone broadband. During the Self-RICA process, TOBi will assist with capturing and validating personal information against external trusted sources including the Department of Home Affairs, biometrics and AI – creating ultimate convenience for the customer. He has been created using the latest Artificial Intelligence (AI) technology and has been designed to give you a conversational experience that helps you directly solve issues wherever you are. Telephone +27 11 653 5000. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. TOBi is super-efficient and striv Data collected is processed abroad but done so securely. I'm always online and ready to help. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. Chat with us. 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